I am from Melbourne, Australia. During setting up the WhenDo app in my iPad following the instructions given in the manual, Error: Service Not Found between is thrown. Many attempted were made between 19:00 - 22:00 AEDT on 28th Nov 2018 with no luck. My iPad is connected to Internet and WhenDo is paired with Vortex robot. What can go wrong? Is the service up and running? Any help is very much appreciated.