HELP: Unable to connect to Com port in IDE / USB not recognized? - Arduino Robot IOT Community Forum

HELP: Unable to connect to Com port in IDE / USB not recognized?#43363

By bob.janssen - Sun Oct 18, 2020 7:59 pm

- Sun Oct 18, 2020 7:59 pm #43363

Hi - I'm new to Arduino. I'm trying to connect my Beetle BLE v1.1 via Micro-USB. When I plug in the Beetle, Windows displays this message: "USB device not recognized". On top of that, the Arduino IDE menu option to select a port is grayed out. What am I missing here?

Re: HELP: Unable to connect to Com port in IDE / USB not recognized?#43364

By bob.janssen - Sun Oct 18, 2020 8:04 pm

- Sun Oct 18, 2020 8:04 pm #43364

Windows also says: The last USB device you connected to this computer malfunctioned and Windows does not recognize it.

Re: HELP: Unable to connect to Com port in IDE / USB not recognized?#43365

By bob.janssen - Sun Oct 18, 2020 8:24 pm

- Sun Oct 18, 2020 8:24 pm #43365

I bought two Beetle BLEs (figuring I would probably damage one during prototyping). I tried the second Beetle (similar production date and version) and this one connects without any issues... just bad luck with the first one? Any way to revive the one that does not connect over USB?

Re: HELP: Unable to connect to Com port in IDE / USB not recognized?#43371

By nana.wang - Mon Oct 19, 2020 3:36 am

- Mon Oct 19, 2020 3:36 am #43371

Please check its firmware, and update it to the latest one.

Re: HELP: Unable to connect to Com port in IDE / USB not recognized?#43723

By rogerjordan1980 - Tue Dec 15, 2020 11:41 am

- Tue Dec 15, 2020 11:41 am #43723

Thanks for the update and quick reply. I'll be sure to keep an eye on this thread official site

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