Firebeetle ESP32 V2

I'm recently bought a Firebeetle ESP32 V2 but the port is not working, I'm using windows 11
2023-01-11 15:30:06
YeezB
The USB-Serial chip the ESP32 used is CH340, could you try to reinstall the driver for this chip?
And does the device manage show a COM port when you plug in and out the board?
If the COM port doesnot show up, then might be the hardware failure
