Troubleshooting

SEN0524 - Cant download NAssistant 64bit

userHead daniel.hags 2023-06-09 23:01:24 144 Views5 Replies

Hello,

 

I'm trying to change the protocol of the SEN0524 ToF sensor to i2c. Following the wiki I need to download NAssistant software, but I only receive a .crdownload file when downloading the 64bit version. When testing the 32 bit version I can start the program but it crashes when I press the recognize icon.

2023-06-12 00:10:28

Thanks for the reply.

 

Disabling the firewall didn't help. Looking at the download link it seems to be a .crdownload file (https://dfimg.dfrobot.com/nobody/wiki/9d3ae205bc323a916241ad1ce41039ba.crdownload) unlike the 32bit version (https://dfimg.dfrobot.com/nobody/wiki/e829eee8c280ca89cb03c9b6701db2f4.zip) which is a .zip

 

Running as an adminstrator didn't help either. But I suspect the issue is running the 32bit version on an 64bit machine.

userHeadPic daniel.hags
jenna wrote:

Sorry for the inconvenience. We have updated the download file.

2023-06-12 15:41:20
jenna wrote: 2023-06-12 15:42:22 daniel.hags wrote:

Thanks jenna, now everything works

2023-06-13 01:53:13
3 Replies
2023-06-10 19:39:19

Temporarily disable any antivirus or firewall software that might be interfering with the download or execution of the NAssistant software. Remember to re-enable them after completing the installation.

 

Run as administrator: Right-click on the NAssistant executable file and select "Run as administrator" to ensure that the software has the necessary privileges to make changes to your system.

userHeadPic bidrohini.bidrohini