userHead Jucain.Butler 2024-02-21 20:41:31 489 Views3 Replies

i just purchased a MaQueen Plus robot but the left motor only turns backwards and the right motor doesn't turn at all 

2024-02-23 06:49:54

I did try to manually turn the right motor by hand and it worked once but has not worked again since.   I am sending the code and a video to customer service and I hope to resolve it 

userHeadPic Jucain.Butler
Yeez_B wrote:

This could be a faulty motor, and customer service will usually provide you with after-sales service.

2024-02-23 17:04:10
1 Replies
2024-02-22 18:23:54

Can you rotate the wheel by hand to see if the motor is stuck?
If there is no problem with the code you can request an aftermarket application from the customer service of the channel where you purchased it.


Test code:

userHeadPic Yeez_B