Order not shipped after two weeks and DFRobot is ignoring my emails, is that normal?
Valentin.Ivanov 2026-01-20 22:11:48 168 Views5 Replies Paid for my order on Jan 6, 2026, two tiny parts have been backordered (even though it did not say on their site that these parts are not in stock). DFRobot sent me an email asking what to do, I replied to them to send whatever is available right away.
The order has not yet been shipped, and there has been no response for two weeks now.
Is this normal for DFRobot, or am I being scammed here?
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anoboyby Hello,
The issue has been resolved properly, thank you for your assistance.
Please accept my apologies for my initial overreaction.
Sincerely,
V. Ivanov
Valentin.Ivanov Dear Customer,
We sincerely apologize for the delay in shipping your order and for our delayed response to your email. Unfortunately, your previous email was inadvertently filtered into our spam folder, which is why we did not see and act on your instructions earlier.
We have now immediately processed your request to ship the available items from your order #345291 without waiting for the back-ordered copper heatsinks.
Thank you for your patience and for bringing this to our attention. If you have any further questions or concerns, please do not hesitate to reply to this email.
DFRobot TechSupport Hello,
The issue has been resolved properly, thank you for your assistance.
Please accept my apologies for my initial overreaction.
Sincerely,
V. Ivanov
