Incorrect invoices on shipments and lack of response
Valentin.Ivanov 2026-01-30 11:49:39 35 Views1 Replies Guys, I am getting really tired of your laziness and incompetence.
Let me lay out the sequence of events here with regards to ORDER 345291:
* I place a large order with you* One tiny part is backordered - you ask me whether to ship the order or wait for the part* I respond that you must ship the order* you ignore my emails for more than two weeks, it turns out my emails end up in your SPAM folder - why do you have a SPAM folder, I will never know. You are too lazy to delete several spam messages and you risk ignoring your customers, just because you are LAZY?* I finally get through you and you ship the order in two packages* BOTH PACKAGES arrive at the customs with WRONG INVOICES - instead of providing the proper items' descriptions and prices, you lump everything together and split the price by the number of items in the package - you are too LAZY to write down everything properly?* I have sent you 3 (three) emails until now to ask for the correct invoices* YOU DO NOT ANSWER* the packages sit in customs and the storage fees are piling up every day
You are one of the laziest and most incompetent people I have ever worked with - you screw up on every turn.
Tell me, why should I not contact my bank and get a chargeback?
Dear Customer,
Thank you for reaching out to us regarding Order #345291. We sincerely apologize for the significant inconveniences you have experienced throughout this process.
Regarding the shipment arrangement: Upon receiving your confirmation to ship available items first, we immediately processed the shipment. However, as the items in your order were stocked in two separate warehouses, we decided to send two packages—via DHL and FedEx—to avoid further delays.
We apologize for the confusion regarding the invoices. We have now reissued the correct commercial invoices for your purposes and are also working directly with DHL and FedEx to ensure accurate customs documentation is submitted. Attached are the updated invoices for your reference.
Once again, we sincerely apologize for this disappointing experience. We value your partnership and are committed to improving our services. Should you have any further questions or require assistance, please reply to this email.
DFRobot TechSupport 