If you are not 100% satisfied with your purchase, you can either return your order for a refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Note: if it is not product quality problem, the shipping fee should be paid by your party.
For distributor, the refund and the replacement policy refers to the distribution contacts concluded between DFRobot and the distributor.
- If you have any problems with your order, please let us know as soon as possible! We will do everything in our power to make it right. Any reports of problems with an order shipped more than 120 days ago cannot be serviced.
- All faulty products can be replaced within 90 days (including working days and holidays).