0
logo
logo

Refund/Return Policy & Warranty

Refund/Return Policy & Warranty

Refund/Return Policy

 

If you are not 100% satisfied with your purchase, you can either return your order for a refund or exchange it for other products for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. You agree to pay for the return shipping cost on exchanges and returns and we will reimburse this cost upon verification of a fault with the product.

 

Note:

1. If return reason is not related to product quality problem, all of the return fee (such as shipping cost, import tax in Shanghai, handling fee etc.) should be paid by your party.

2. For distributor, refund and replacement policy refers to the distribution contacts concluded between DFRobot and the distributor. 

 

Warranty

 

If you have any problems with your order, please let us know as soon as possible. We will try us best to solve the problem.

All faulty products can be replaced within 90 days (including working days and holidays).

Any reports of problems about order shipped more than 120 days ago cannot be serviced.