By Darius
#6584
Hi,
I received a SparkFun 9 DoF sensor board but I find that the magnetometer doesn't work.

I tried contacting help and was told I would need to pay $50(!) to ship it back which seems pretty rough given it was DoA.

I am rather unhappy with the service so far :(
By ricky
#6585
why you need to pay 50 to ship it back? send it back to us via  a recorded shipping method should not cost you 50 USD. 

Send it back to us, and we will replace you with you a new one. You only need to send it back to us.

By Darius
#6586
I was told it had to be shipped via registered post which costs AUD$50.

Also, I wasn't given an address to ship it to even after repeated requests.
By ricky
#6587
the return address is:

Shanghai:
Room 401, Building 10, No 498 Guoshoujin Road, Pudong, Shanghai(201203),China


Do you have Australia post something which has recorded information.  A traceable post will cost you quite a lot, but a signed post will cost only upto 5-8 AUD maximum.

By Darius
#6588
Right, I can send it via AusPost with delivery confirmation for $13.

If that's OK I'll post it off tomorrow.
By ricky
#6589
That will be fine. Send it back to us, and give us your tracking number.

BTW, if you can fill the form http://www.dfrobot.com/index.php?route=account/return/insert  . We can arrange the replacement ASAP.

Sorry for the problem!


By Darius
#6590
Aus post air mail doesn't have tracking.

The cheapest way to get that is the "Express Post International Document" service but that is $42.30(!)

I have already filled in the RMA page, I will do it again.


By Darius
#6591
I filled in the RMA form again, but did not get an email about it..

It is order 3182 part number SEN0088.
By ricky
#6592
yep. We received your request.

Do you have Australia Post Recorded or similar?  Go to you post office and ask, they should have such kind of service.